Do you remember waiting in lines to get your passbook updated or for withdrawing money from ATM? The rapid digitalization has entirely revolutionized the banking industry. Right from digital cards to sending money within seconds, the banking sector has come so far in providing their customer endless services. One such digital solution adopted by banks has been missed call service.
Missed call service is the shortest, easiest and the most convenient path for them to reach your customer. So, banks have utilized this service in a variety of ways to provide a prompt solution to the everyday needs of the customer’s not only this it helps them to grab the new customers and retain the existing ones.
Let’s look at a few ways in which the banking sector has efficiently utilized the missed call service-
Access to Bank Details –
You can now access your bank details such as branch code, IFSC code and account balance inquiry through miss call services provided by the bank. It helps the customer to get information anywhere and anytime and providing hassle-free transaction to every customer. Missed call alert service is the shortest route to reach the service you are looking for and hence it has become indispensable for banks these days.
The user must ensure that that his or her mobile number is updated with the bank account to be able to register for this service.
ATM Card Verifications & Activation –
Banks provide miss call services to the customers in case of ATM card verification and activation. You can activate your ATM services easily by dropping a miss call on the number specified by the bank. It helps the bank in accessing the needs of the customer and providing them with instant services. It helps the bank to customize the services according to a particular customer so that they will be able to provide the best of their services. A missed call can be easily followed up by another call, text message service, an affirmation etc.
Generate OTP PIN –
If you are looking to change the PIN of the exiting ATM give a miss call through the registered number linked to the account and get it done in no time through this service. It keeps the customer connected with the bank and ensures 10 times the engagement of the customers. Missed call solution is used by banks for marketing, for attracting new customers and also making the customer experience easier. You can share the OTP, discount code, customized message through SMS marketing with the callers who call you on your miss call number.
Loan Details –
You can easily get the loan details through miss call services such as EMI details, interest rates, mortgage requirements and loan eligibility from the bank. Whether you are a new customer or existing ones you can easily avail these services to understand the loan requirement and procedure of the bank. So, this provides one-way communication between banks and customers that help the customers gather the correct information in an informed way.
Suggested Read – How much is a missed call worth?
Scheme Related Information –
If an investor is looking for any scheme to invest, they can easily avail all the required information about the products and schemes such as ULIP, PPF etc. by using missed call service in banking industry to show their interest. You can also avail services such as mini statement, certificate statements and other services provided by the bank through miss call. Further, miss call service doesn’t need internet connectivity so it can be easily be used by every customer irrespective of geographical location.
Missed dial service has also eased the overall process of banking for customers. Instant bank statement, bill records, account balance and more information can be easily fetched with the help of a missed call. These services are cost-effective service for both customers and banks and minimal charges are levied on the banks.
The service helps the banks get quality customers which can help the banks in acquiring new customers, providing valuable feedback which will enhance the growth in the long run. Miss call services are not only used by banks but by different businesses around the globe.
So, if are a new business miss call services will help you in enhancing the customer base and market share of your business in the long run.