The rapid explosion of internet and e-commerce has changed the traditional way of retailing. Now, retailers have to come out of new strategies form time to time to enhance the customer’s base and to grow their market share. Companies have understood the importance of engaging the customers which can only be possible through SMS marketing as it unique solution to the businesses as sending text messages is cost-effective and have highest opening and conversion rates when compared to any other marketing tool.
SMS marketing provides one-stop solutions to all the problems of the business right from promoting the brand to lead generation. Retail and SMS marketing is the perfect fit as through SMS you can easily communicate with the customers. It helps in boosting sales, brand awareness, customer retention and will help the business to grow in long run.
Here are some ways in which you can use text messages for retail-
To send promotional SMS-
Companies can easily send promotional SMS to the customers such as loyalty programs, messages about new offers, discount coupons, referral codes etc. can be easily provided by the retailers. It will not only help the company to retain its existing customers but also create a new subscribers list or the target market. The retail industry has been effectively using SMS marketing to target the potential customers and engaging the customers which enhances the brand image.
To track order -
Through SMS marketing you can easily track your orders, the time of dispatch, shipment and expected time of delivery. You can also update the customers about the arrival of new stock, new ranges of products that are now available in the store. Customers can track their order from the link that is provided in the SMS. SMS marketing caters to the needs of the customer efficiently as it is cost-effective and can be used by any business operating on a large or small scale.
SMS surveys -
Retailers can effectively use SMS marketing to ensure proper feedback, asking them to fill out the surveys of the company related to the new product at the store, experience of using the website or app. They can also ensure customer delivery experience. It helps the company to bring out new strategies which can work effectively in the current market structure to ensure the company can deliver the best services to the customers. So, the business can be able to achieve the objective of enhancing the “customer satisfaction”.
Lead generation -
SMS marketing is the simplest and easiest way to promote a brand. With the highest opening and conversion rates, it becomes easy for the business to attract potential customers. Through SMS marketing you can easily connect with your audience. The company’s existing customers can also help in building up new customers through word of mouth. It’s like your customers will create business for you in future.
This increases the likelihood that prospective customers will turn into loyal ones which help in the growth of the company in the long run.
Communicate with customers -
Through SMS marketing you can easily communicate to your customers regarding the purchase, payment and delivery reminders, direct communication through automatic responses to the customers related to the arrival of new stock, about the launch of the new product line, sending birthday wishes etc. It helps in timely communication with the customers develops loyalty towards the brand and also boost the retention rate.
Workforce coordination -
Companies can easily user SMS marketing to coordinate with workforces that are located in different cities. It helps the employees in providing timely reminders of work day-offs, maintain easy coordination towards the new project deadline, and information related to office closure or other emergencies. It saves time and cost as information can be readily available to the employees in real-time.
SMS marketing has become easy to go strategy for the businesses to understand customer demand and developing the strategies thereof. It has helped the businesses to effectively communicate with customers well as workforce in the company in real-time. It provides unique solutions to the businesses which enhance the growth rate and return on investment in the long run.